A staunch advocate of the “Employees First, Customers Second” philosophy, Michael’s leadership has consistently reduced acquisition costs while maximizing customer lifetime value. This approach has resulted in market-leading returns and the creation of world-class teams. 

One of Michael’s most notable contributions to personal and professional development is the creation of the ‘4CAP’ program. Titled ‘Creating Awareness and Consciousness in High Performing Individuals,’ this initiative is centered around four fundamental principles: Physical, Mental, Emotional, and Spiritual self. Its primary objective is to equip individuals with the necessary capabilities, skills, and readiness to effectively navigate and overcome challenges in both personal and professional aspects of life and business. The ‘CAP’ in ‘4CAP’ stands for Capable, Able, and Prepared, emphasizing the program’s core ethos. 

Michael’s adaptability is evident in his ability to navigate challenges from the 2008 economic downturn to the 2020 pandemic, where he pivoted his business strategy, overcoming a 70% customer attrition to achieve record growth. His crisis management skills are renowned, and he’s been recognized as a 7-time winner of the Distinguished Top Workplace award and named among the “40 under 40.” 

Beyond business, Michael’s mindset is reflected in his adventurous spirit, having completed events like Sealfit KOKORO, the “Running of the Bulls” in Spain, and numerous endurance challenges.